Get help fast. Whether you're setting up calendar integrations, configuring Zara AI, or managing your team's account — our support team and self-service resources are here Monday to Friday, 9AM–5PM PST.
TEAMCAL AI connects your team's calendars, automates scheduling with Zara AI, and integrates with Google, Outlook, Slack, Microsoft Teams, and Zoom. We know that when something's not working, you need answers quickly. Here's what our support team handles every day:
First Response SLA: High priority cases within 3 hours. Standard cases within 24 hours, Monday to Friday.
Multiple ways to get help — pick what works best for you:
Service Desk — Common Requests
Visit the TEAMCAL AI Service Desk to submit a support ticket for common requests — account setup, integration help, billing, and more. Track your request status and get responses directly.
Talk to Us on Slack
Join the TEAMCAL AI support workspace on Slack for real-time conversation with our team. The fastest channel for live questions during business hours.
Email Us
General enquiries: hi@teamcalendar.ai
Feedback & suggestions: feedback@teamcalendar.ai
Book a 1-on-1 Zoom Call
Need a hands-on walkthrough? Schedule a 1-on-1 Zoom session with our team — we will walk you through your specific setup.
In-App Help (after login)
Once logged in, visit yourcompany.teamcal.ai/help for in-app guidance and documentation tailored to your workspace.
Watch the Live Demo
Watch our tutorial video for a full walkthrough of TEAMCAL AI features — calendar setup, Zara AI, Meeting Central, and more.
Service Desk for common requests — trackable tickets
Real-time support — join teamcalsupport.slack.com
hi@teamcalendar.ai · feedback@teamcalendar.ai
Book a 1-on-1 session at id.teamcal.ai/i/go/gethelp
“The support team was hands-on during our IT onboarding. Google and Outlook were both connected within 45 minutes — we had full cross-calendar visibility the same day.”
Google Workspace and Microsoft Outlook integration, cross-calendar visibility, calendar sync errors, and permission troubleshooting. IT onboarding typically takes under 45 minutes.
Set up Zara in Slack or Microsoft Teams, configure natural language scheduling, connect Zara's email agent, and troubleshoot AI scheduling responses.
Panel scheduling setup, booking link configuration for open roles, availability display, and candidate self-scheduling workflow questions.
Seat management, SSO configuration, admin console access, billing inquiries, and bulk user onboarding for enterprise teams.
Submit a ticket via the Service Desk, join us on Slack, or email hi@teamcalendar.ai. Business hours: Monday to Friday, 9AM–5PM PST.
Submit a Support RequestMost teams are fully operational within one business day of starting their TEAMCAL AI trial. Here is the typical onboarding sequence:
If you run into issues at any step, submit a ticket via the Service Desk, reach us on Slack, or email hi@teamcalendar.ai. Most onboarding questions are resolved in a single exchange.
For enterprise deployments (100+ seats, SSO, custom integrations), book a 1-on-1 Zoom call before starting your trial so we can plan your rollout together.
TEAMCAL AI integrates with the calendaring and communication platforms your team already uses. Here is what support covers for each:
Google Workspace
Microsoft Outlook / Microsoft 365
Slack Integration
Microsoft Teams Integration
Zoom Integration
For all integration issues, submit a ticket via the Service Desk or message us on Slack with your platform, the error message (if any), and whether you are connecting as an admin or individual user.
Zara is TEAMCAL AI's AI scheduling agent. She works in Slack and Microsoft Teams and handles calendar coordination through natural language. Common support topics:
Zara is not responding to my scheduling request
Check that the Zara app is installed and authorized in your Slack workspace or Teams environment. If Zara was recently installed, calendar authorization may still be pending — confirm in your TEAMCAL AI dashboard that your calendar is connected.
Zara scheduled a meeting at the wrong time
Verify your time zone is set correctly in your TEAMCAL AI account settings. If you are scheduling across time zones, include the attendee's location in your request: "Schedule a call with the London team next Tuesday at 3PM their time."
Zara's email agent is not sending candidate outreach
The email agent requires a connected email account with send permission. Check your account settings to confirm the email integration is authorized. If you are on a plan that does not include the email agent, contact support to discuss an upgrade.
Zara is not seeing a team member's availability
That team member's calendar may not yet be connected to TEAMCAL AI, or they may be on a different calendar platform (Google vs. Outlook) that has not yet been integrated. IT can resolve this via the admin console.
Can Zara schedule recurring meetings?
Yes. Tell Zara the recurrence pattern: "Set up a weekly team standup every Monday at 9AM." Zara creates the recurring calendar series and sends invites to all participants.
For Zara questions not covered here, submit a ticket via the Service Desk or message us on Slack with a description of your request and what Zara returned.
For account and billing questions, email hi@teamcalendar.ai with your account email address. Common topics:
Seat management
Add or remove users from your TEAMCAL AI workspace via the admin console. Only users who need to schedule meetings require a paid seat — external participants such as interview panelists, candidates, and clients do not.
Plan changes and upgrades
To change your plan, upgrade to enterprise, or add the Zara AI email agent to your subscription, contact our team. Plan changes take effect immediately; billing adjustments are prorated.
Invoice and billing inquiries
Request invoices, update payment methods, or ask billing questions through the support portal. Include your account email and the invoice period in your request.
User access and permissions
Account admins can manage user roles and calendar access from the admin console. If you need to transfer admin access or lock an account for a departed employee, contact support for assistance.
Trial and subscription status
Check your trial expiry date or current subscription status in your TEAMCAL AI account dashboard. To extend a trial for evaluation purposes, contact support before the trial expires.
Enterprise deployments (typically 50+ users, multi-department rollouts, or organizations with custom security requirements) receive dedicated IT onboarding support. Here's what enterprise IT support covers:
Single Sign-On (SSO)
TEAMCAL AI supports SSO via SAML 2.0. Our IT support team works directly with your identity provider (Okta, Azure AD, Google Identity, etc.) to configure and test the SSO integration before rollout.
Admin console and provisioning
The TEAMCAL AI admin console lets IT administrators manage user provisioning, calendar connection policies, and access controls across the entire organization. Support can walk you through admin console setup and bulk user import.
Security review
If your security team requires documentation before approving TEAMCAL AI for use — SOC 2 report, data processing agreement, security questionnaire — contact support and we will connect you with our security team directly.
Cross-platform calendar architecture
Organizations running Google Workspace alongside Microsoft Outlook (common post-acquisition) require a specific integration setup to achieve full cross-calendar visibility. Our IT support team has a documented onboarding path for dual-platform environments that typically takes under 45 minutes.
Custom onboarding
For organizations rolling out to 100+ users, we provide a dedicated onboarding contact, documented implementation plan, and technical Q&A sessions with your IT and security teams.
To start an enterprise conversation, request a demo or book a 1-on-1 Zoom call with our team.
Every support channel available to TEAMCAL AI customers:
Service Desk — Common Requests
Visit the TEAMCAL AI Service Desk to submit a request for common support topics — account setup, calendar integration, billing, Zara AI configuration, and more. Submit a ticket, track its status, and receive responses directly. Best for non-urgent issues where you want a traceable record of the request.
Talk to Us on Slack
Join the TEAMCAL AI support workspace on Slack. Real-time conversation with our team — the fastest channel for live questions during business hours (Monday to Friday, 9AM to 5PM PST).
Email
General help & technical questions: hi@teamcalendar.ai
Feedback & product suggestions: feedback@teamcalendar.ai
Book a 1-on-1 Zoom Call
Schedule a 1-on-1 Zoom session with our team. Ideal for onboarding walkthroughs, integration setup, or enterprise evaluation calls.
Watch the Live Demo
Watch our tutorial video on YouTube — a full walkthrough of calendar setup, Zara AI, Meeting Central, and booking links.
In-App Help (after login)
Once logged in, visit yourcompany.teamcal.ai/help for in-app guidance, setup checklists, and workspace-specific documentation.
What to include when contacting support
The faster you can give us context, the faster we can help:
These resources answer the most common questions before you need to reach out:
Watch the Live Demo Tutorial
A complete video walkthrough of TEAMCAL AI — calendar setup, Zara AI, Meeting Central, and booking links. The fastest way to get up to speed.
Frequently Asked Questions
The TEAMCAL AI FAQ covers the most common questions about Zara AI, Meeting Central, calendar integrations, pricing, and how TEAMCAL AI compares to other scheduling tools.
Product Features Overview
A complete walkthrough of every TEAMCAL AI capability: Zara AI, Meeting Central, booking links, Productivity Rings, Meeting Fatigue management, and calendar integrations.
How TEAMCAL AI Works
A step-by-step explanation of the TEAMCAL AI scheduling workflow — from calendar connection to fully automated scheduling with Zara.
Integration Guides
ROI Calculator
Calculate exactly how much scheduling time and cost TEAMCAL AI would save your team based on your interview volume, team size, and average coordinator cost.
Downloads & Guides
Whitepapers, implementation guides, and benchmark reports for teams evaluating TEAMCAL AI or building an internal business case.
Get a Free TEAMCAL AI T-Shirt
Fill out our quick feedback survey and we will send you a free TEAMCAL AI t-shirt. We read every response — your feedback directly shapes the product roadmap.